In as study done by Social network paltform finds that Indian consumers say that after sales service should be taken seriously and dealt with Standardisation .
The study says 43% mobile and computer manufacturers have the worst after-sales service, 53% say companies never replace the products, and a majority 93% consumers want complaints acknowledged within 72 hours. SourceET
The study says 43% mobile and computer manufacturers have the worst after-sales service, 53% say companies never replace the products, and a majority 93% consumers want complaints acknowledged within 72 hours. SourceET
Brand image is tarnished by poor after sales service , Customer Service is what creates brand loyalities , which are beneficial in long run.
But having huge service network is a Capital Intensive task for Brands .
The need for an aggregator platform to service all brands through single network is the answer .
Brands like Bigfix are aiming at covering not just bigger Market size in terms of Brands and gadgets they service , also the reach to final customer through its multi Layer model of Retail : Ecare centres and Franchise Model.
After sales service model of Gadget is going see a huge turn is next 5 years, where companies Like Bigfix are going to be only players for 360 degree work in Industry .
After reaching 25 + centre , we look at becoming India's most trust worthy Brand for after sales service .
To be a Partner Contact Us @ bigfix.in
